Call Center Reps needed for our client Harris County!!!
Payrate: $15.00 an hour
Location : 77054
Hours :40 hours plus
To perform most of all task related to troubleshooting election questions for callers. Know and understand the general operations of an election. Provide support to administrators on various administrative projects. Ability to work accurately and quickly under deadlines. Ability to learn quickly and handle large volume of calls at times. Greet callers in a courteous manner with confidence. Able to assist Presiding Judges with the elections. Have the ability to stand/work the assembly line to prepare election supplies for Election Day. Able to assist with tear down and reconciliation task after Election Day.
Duties and Responsibilities:
" Answers election inquires via the phone.
" Know and understand how to assist and direct caller to nearest polling locations.
" Know how to deal with unsatisfied callers and pass callers onto others department, if required.
" Understand and navigate the election web site
" Understand and operate fax machine, copy machines and all other office
" Inventory, file and help prep election materials for elections.
" Know how to multi-tasks between various jobs
" Know and understand inquiry in election day voters in the Election Management System (VEMS)
" Know how to input postal ballot application request in EMS (VEMAC)
" Work supply hand-out for the elections.
" Prepare supply boxes for the Judges on election day
" Prepare the contact and procedures booklet for Election Day.
" Monitor waiting time, battery time and offline equipment during Early Voting and Election Day.
" Reconcile after Election Day
" Assign Judges and clerks with training schedule for elections.
" Assembly supplies kits for Election Day.
" Assist with Quality Control for EV and Election Day supplies.
" Assist with L & A testing for elections
" Assist with various languages for L & A for EV and Election Day.
" Assist callers with training schedules and pay.
" Inventory supplies after each election.
" Backup assist with BBM cards preparation
" Assist judges & collect equipment from drop off after Early Voting
" Assist in inputting payroll.
" Inventory & refill the supply room
" Work and relieve the receptionist desk.
" Assist as interpreters for Outreach Department
Knowledge, Skills and Abilities:
" Computer Literate
" Willingness to assist the judges with the Epollbook.
" Understand and operate the Epollbook.
" Know how to test phone lines
" Assist at the Receptionist desk with Security Procedures.
" Must be able to type at least 30 WPM
" Have some knowledge of using Microsoft 0ffice (Word /Excel).
" Must be able to speak good English.
" Must be able to input and update mail ballot request accurately.
. High school diploma or Equivalent
. Must be a Harris County Registered Voter
Please send your updated resume with your answering phone experience/ call center experience ASAP to email@example.com.
Call Center Representatives $14.75 /hour - POSITION IS ON HOLD DUE TO COVID 19 PANDEMIC - updated 9.8.2020
**Bilingual in English and Spanish speaking candidates preferred**