Q: How long does the application process take?
A: Typically our applicants spend about 15 minutes completing the online application.  Please make sure you have a PDF or WORD version of your resume to upload before beginning.

Q: I have completed my online application.  What happens now?  Will someone call me?
A: That's great!  Your application will be screened by our recruiting department over the next 5-7 business days.  After the screening process you will be contacted by Recruiters once a position matches your skills and experience.  There is no guaranteed time frame for when a position will match your resume.

Q: I went online to fill out an application and it says I already have an account but this is my first time.  What's the deal?
A: You have probably worked for us before or submitted a paper application in previous years.  Please email apply@a1personnelinc.com  to resolve this.

Q: I'm trying to complete my application but I keep getting a server error, it times out, or it won't let me finish.  What's the deal?
A: Our application is time-sensitive for your protection.  You must stay active or it will log you out.  Please close your browser completely, launch the web page again and then sign back in to the online application as a returning user.  Try to complete the application in one sitting.
Q: How will the recruiters contact me?
A: Our recruiting department primarily sends text messages and emails about open jobs.  Please make sure you have regular access to both.

Q: Do you have any positions available right now?  What types of jobs do you staff?
A: We always have job openings.  Please visit the Job Openings page on our website.  We staff a wide variety of jobs across industries and experience levels.

Q: Do you have other office locations around the city?
A: No, at this time we have one office located at 8702 Westpark Drive.

Q: I need to update my email address/phone number or upload a new resume.  How can I do that?
A: Log into the online application as a returning user.  Your existing information will appear and you can change anything you want to.  There will be a page that allows you to upload new documents.  Don't remember your username or password?  No problem.  Please email apply@a1personnelinc.com and we will send it to you via email.

Q: I was working on my Online Application and I see the Payroll page asking me about my W-4.  What is this?
A: Your W-4 is the IRS's mandatory form that decides your income tax liability.  You should take into account your marital status, the number of financial dependents in your household, etc.  This form is highly specific to your situation and we cannot tell you how to complete it.  The IRS's website may be able to help you,https://www.irs.gov/forms-pubs .  Please see below a sample of what a complete W-4 looks like.

Q: I was working on my Online Application and I see the Payroll page asking me about my I-9.  What is this?
A: Your I-9 is the federal government's required employment eligibility form.  This form is based on your citizenship or immigrant status and you must indicate whether or not you are authorized to work in the United States.

Q: How do I change my W-4 (income tax marital status and allowances)?
A: You may log in to your Online Application via https://www.a1personnel.co/apply/acct_login.aspx to update the W-4 and submit it.  Alternately, you may fill out a W-4 via https://www.irs.gov/pub/irs-pdf/fw4.pdf and email it to payroll@a1personnelinc.com or fax it to us.  Please make sure you sign and date the new W-4.  2 business days after submitting your change call our Payroll Department at 713-773-2900 to make sure your W-4 gets updated.

Q: How do I change my Direct Deposit Information?
A: No verbal requests will be accepted. Send an email to payroll@a1personnelinc.com with the Subject Line: Employee Name - Changes to Direct Deposit Information. Write in your e-mail your first and last name and last four digits of your social security number and request an update to your direct deposit information on file. You will receive another email from Echosign with the form to be filled out. You must return the form typed, we will not accept handwritten forms. Once the payroll department processes the update you will receive an e-mail that your information has been updated. This may take up to 3 business days from the time you send the request.

Q: I am in the process of changing my name.  Which last name should I use on the application?
A: You must complete the Online Application using the full name that appears on your social security card.

Q: How many pages do I  need to sign at the end of my application for it to be complete?
A: There are 6 pages that you will e-sign and submit to us.
Q: What happens to an application if the resume is missing or some of the pages are not signed?
A: You will receive an email from us telling you your record is incomplete.  If you have not completed the application within 2 weeks we will delete it.

Q: Do all applicants get a background check screening?
A: Yes.  Criminal history does not disqualify you from being hired by us.  Our clients are government entities and we are required to screen all applicants' history.

Q: What happens if there is activity on my background?
A: You will receive an email from us informing you of such and we will still consider you for certain openings.

Q: Do I need to report myself available?
A: Yes, you must report your availability every Monday.  Please use the Report Available page above.

Q: Should I take computer skill testing?
A: You should request testing if you are interested in administrative or customer service positions.  Please email Silvia via scores@a1personnelinc.com to receive the tests.

Q: I am on assignment at the City of Houston and my termination date is coming up.  How can I know if my assignment is extended?
A: You will receive an email from the payroll department very close to the termination date.  If you want to know sooner please call 713-773-2900 and follow the menu.

Q: When is my timesheet due?
A: A correct timesheet with employee and supervisor signature must be received no later than Tuesday at 3:00 p.m.

Q: When is payroll processed?
A: We process payroll on Wednesdays.  In the case of a holiday we may have to process early.  We will email you if there's an early deadline.

Q: When will I get my payroll stub?
A: Payroll stubs are sent via email on Wednesdays by close of business (5 p.m.).

Q: Do temporary employees get paid for holidays?
A: No, temporary employees do not receive holiday pay benefits.  If you work on the holiday you will be paid at the straight hourly rate.

Q: When will I see my payroll direct deposit funds in my account?
A: Your deposit is made on Friday.

Q: Do you hold my first week's check until my assignment is completed?
A: No.  You will be paid for your first week on the Friday of the following week.  You will be paid the following week for every week you work.

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